Refund

1\ overview this refund policy explains when and how you may receive a refund for purchases made on seoengine ai by making a purchase, you agree to this policy seoengine ai is operated by tinycheque ventures private limited (india) and tinycheque, inc (usa) 2\ refund eligibility 2 1 eligible for refund you may request a refund in the following circumstances situation refund type time limit unused prepaid article credits full refund of unused credits within 2 days of purchase service errors preventing content delivery full refund for affected articles within 30 days of incident duplicate charges full refund of duplicate amount within 60 days of charge billing errors full refund of erroneous amount within 60 days of charge service discontinuation by seoengine pro rata refund of unused credits n/a (automatic) 2 2 not eligible for refund the following are not eligible for refunds used article credits — once content generation has begun, credits are considered used credits older than two (2) days — refund window closes 48 hours after purchase accounts terminated for terms violations — no refunds for policy breaches dissatisfaction with content quality — free editing/regeneration is available instead change of mind after generation begins — content generation is irreversible promotional or free credits — bonus credits have no cash value third party fees — payment processor fees, currency conversion fees, or bank charges indirect costs — lost revenue, opportunity costs, or consequential damages 3\ refund conditions 3 1 two day refund window the two (2) day refund window begins at the timestamp of successful payment ends exactly 48 hours later is calculated in coordinated universal time (utc) applies only to credits that remain completely unused example if you purchase credits on monday at 10 00 am utc, your refund window closes wednesday at 10 00 am utc 3 2 definition of "unused" credits are considered unused if no content generation request has been initiated no keyword research has been performed using those credits no article has entered the generation queue credits are considered used once you click "generate" or initiate content creation an article enters the processing queue any part of the service has been rendered 3 3 partial refunds if you purchased a credit package and used some credits refund applies only to unused credits within the 2 day window used credits are non refundable regardless of timing partial refunds are calculated at the per credit rate paid example you buy 10 credits for $50, use 3 credits, and request a refund within 48 hours eligible refund 7 credits × $5 = $35 3 4 volume discounts and packages for discounted purchases refunds are calculated at the actual price paid, not list price if a partial refund breaks the volume discount threshold, the discount may be recalculated the refund amount will reflect the adjusted per unit cost 4\ non refundable situations 4 1 content quality concerns we do not offer refunds for dissatisfaction with generated content because ai generated content quality can vary you have the ability to review before publishing free editing and regeneration options are available content can be modified to meet your needs if you're unhappy with content use the built in editing tools request a free regeneration with adjusted parameters contact support for assistance with brand kit optimization 4 2 terms violations accounts terminated for violating our terms of service forfeit all unused credits any pending refund requests access to generated content not yet downloaded 4 3 fraudulent activity we reserve the right to deny refunds and take additional action if we detect fraudulent payment methods abuse of the refund policy multiple refund requests indicating bad faith chargeback fraud account manipulation 5\ how to request a refund 5 1 refund request process step 1 email hello\@seoengine ai with subject line "refund request \[your email]" step 2 include the following information account email address date of purchase transaction id or receipt number number of credits to refund reason for refund request step 3 await confirmation within 2 business days step 4 if approved, refund will be processed within 5 7 business days 5 2 required documentation for billing errors or duplicate charges, please provide bank or payment statement showing the charge(s) screenshots of any error messages transaction ids for all related charges 5 3 response timeline request type initial response resolution standard refund 2 business days 5 7 business days billing error 1 business day 3 5 business days duplicate charge 1 business day 3 5 business days disputed charge 2 business days up to 14 business days 6\ refund methods 6 1 original payment method refunds are issued to the original payment method used for purchase credit/debit card → refund to same card paypal → refund to paypal account razorpay → refund to original payment source bank transfer → refund to originating account 6 2 processing times after refund approval payment method processing time credit card 5 10 business days debit card 5 10 business days paypal 3 5 business days razorpay 5 7 business days bank transfer 7 14 business days processing times depend on your financial institution and are outside our control 6 3 currency and exchange rates refunds are processed in the original transaction currency (usd) exchange rate fluctuations between purchase and refund are your responsibility we do not compensate for exchange rate differences any currency conversion fees from your bank are non refundable 6 4 account credit option instead of a monetary refund, you may choose to receive account credit credit is applied immediately credit does not expire credit is non transferable credit cannot later be converted to cash 7\ special circumstances 7 1 service outages if seoengine experiences an outage that prevents content delivery affected credits will be restored or refunded you will be notified of the resolution no action required on your part for automatic restoration 7 2 technical errors if a technical error on our end results in failed content generation → full credit restoration or refund corrupted content delivery → free regeneration or refund integration failures → credit restoration for affected articles 7 3 service discontinuation if seoengine discontinues the service all unused credits will be refunded automatically you will receive at least 30 days notice refunds will be processed within 14 days of discontinuation 7 4 account closure if you close your account request any eligible refunds before closure refunds cannot be processed after account deletion unused credits not refunded within policy terms are forfeited 7 5 deceased account holders for accounts of deceased users legal representatives may request refunds for unused credits proof of authority (death certificate, executor documentation) required standard eligibility rules apply 8\ enterprise and invoiced accounts 8 1 enterprise agreements customers with enterprise agreements refund terms are governed by your specific contract contact your account manager for refund requests custom terms supersede this general policy 8 2 invoiced purchases for invoiced (net 30/net 60) accounts refunds are applied as credit to your account cash refunds require written request refunds cannot exceed amounts actually paid outstanding invoices must be settled first 9\ chargebacks 9 1 contact us first before disputing a charge with your bank or credit card company contact hello\@seoengine ai allow us 5 business days to resolve we can often resolve issues faster than the chargeback process 9 2 chargeback consequences if you initiate a chargeback without contacting us your account will be immediately suspended access to all content and credits will be revoked we may contest the chargeback with documentation if the chargeback is reversed, you may owe the original amount plus fees repeat offenders may be permanently banned 9 3 fraudulent chargebacks initiating a chargeback for services legitimately rendered constitutes fraud we may report fraudulent chargebacks to payment networks pursue collection of disputed amounts plus fees take legal action for significant amounts report to fraud prevention databases 10\ consumer rights by region 10 1 european union and united kingdom eu/uk consumers may have a 14 day "cooling off" period under distance selling regulations however digital content is exempt once delivery begins with your consent by initiating content generation, you consent to immediate delivery you acknowledge loss of withdrawal rights for used credits 10 2 india under the consumer protection act, 2019 you have the right to refund for deficient services this policy complies with indian consumer protection requirements disputes may be raised with consumer forums 10 3 california, usa california residents have rights under the california consumer privacy act may contact us for information about purchases this policy complies with california consumer protection laws 10 4 australia australian consumers have rights under australian consumer law consumer guarantees may apply to services this policy does not limit statutory rights contact us if you believe services were not as described 11\ dispute resolution 11 1 escalation process if you disagree with a refund decision level 1 reply to the refund decision email within 7 days level 2 request escalation to a supervisor level 3 email legal\@seoengine ai for final review 11 2 final decision our final decision on refund eligibility is binding, subject to applicable consumer protection laws your right to dispute through legal channels arbitration as specified in our terms of service 12\ policy changes we may update this refund policy at any time changes will be posted on this page take effect immediately upon posting do not apply retroactively to existing purchases the policy in effect at the time of your purchase governs that transaction 13\ contact us refund requests and billing questions email hello\@seoengine ai subject line refund request \[your account email] response time 1 2 business days mailing addresses india tinycheque ventures private limited floor no 9, tower b3, unit no 935 spaze i tech park, sohna road gurugram, haryana, 122018 usa tinycheque, inc 131 continental dr, suite 305 newark, delaware 19713 seoengine ai — a product of tinycheque ventures private limited (india) & tinycheque, inc (usa)